consistency-is-the-keyCall me crazy, but one of the first things that come to mind when I think consistency is the level of customer service at Chick-Fil-A. Every time I’ve ever been; their service was delivered with a smile, and any request or thanks thereof is followed by a simple “My pleasure.” Now just think, those two simple words, “My pleasure,” are so seemingly small yet carry such a powerful impact. It takes the level of service from good to great. It’s just good to know that a simple request can be granted with no hesitation and that it appears to cause no inconvenience to the person being asked.

Now despite the fact that Chick-Fil-A’s price points tend to be higher than their competitors, the small difference in price you pay doesn’t compare to the outstanding service you receive. They keep you coming back for more. And get this, they are even closed one day out the week, yet business remains unaffected. That in and of itself speaks VOLUMES! How many times have you gotten your mouth all fixed for a Chick-Fil-A sandwich DELUXE, waffle fries, and a medium lemonade and then holler out because you remember it’s Sunday?!? Shoot, that’s enough to make you want to get your chicken minis on Saturday!

Now I know what you’re thinking, WHAT does Chick-Fil-A have to do with my relationship? Well, I’m glad you asked! You see Chick-Fil-A is what I like to call consistent. No matter which state, city or town you’re in or the time of day, you can expect a certain level of service. Whether you decide to be truthful or not, one thing is for sure, being consistent on the delivering end puts you in a position to keep receiving (literally).

Exercise: Sit down with your partner and collectively create a list of shared responsibilities. Then from that list, identify things and areas where you can be of service.

From the exercise, take those things, infuse them into your everyday life and be solely accountable for them. Own them wholeheartedly; be sure to do them often, well, to completion and without complaint. A simple ‘My pleasure’ will suffice. Not that either one or the other is a servant, but you both are to live a life of service to one another.

I’m signing off until next time.

Jennifer

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